A Visible customer was recently the victim of what seems to be a misunderstanding of the company’s automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company’s terms and conditions.
However, there is one problem: the user states this wasn’t spam, but rather they were responding “STOP” to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.
I’m pretty sure the US has a law that requires people to stop texting you after you send STOP. Additionally, service providers like Amazon will just remove subscriptions if they receive a STOP.
That would be really useful if the people behind these texts were subject to US laws.
Or STOP meant “stop,” not “yes daddy give me more texts”
Laws? What about them? We don’t follow laws here anymore.
To be fair, we only selectively enforced them before. And now we selectively enforce… worse shit.
Can’t remember ever hearing about spam calls being prosecuted. And judging by the volume I think its fair to assume they never are.
Yes but they’re all based in India so it doesn’t matter.
90% of mine are local.
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I didn’t say that. I’m telling you the caller is local.
Relevance?