Cyrus Draegur

Poly-Panro-Ace It/They
friendly neighborhood wholesome degenerate abomination from beyond the stars (mostly harmless™).
Atomic energy enthusiast. Architecture enjoyer. Mecha appreciator. Sci-Fi reader.
Winged caniform cybernetic biped techno-lich in its dreams.

  • 0 Posts
  • 49 Comments
Joined 2 years ago
cake
Cake day: July 1st, 2023

help-circle
rss

  • You’re right, absolutely spot on, about several things but ONE IN PARTICULAR is this:

    A human being helping a customer is, quite literally, an act of circumvention. Customer service EXISTS, SPECIFICALLY, for scenarios that require exceptions and skilled, knowledgeable internal maneuvering within, between, and around the cold mechanisms of machinery and policy. We tend to think of, say, purchasing items at a store as standard operation, for instance. But really, from the perspective of the business, its objective is to RESTRICT access to goods and services. The cashier manages exceptions to this goal. If the company has its way, it would take your money while relinquishing NOTHING.










  • also rebrand it from Mastodon to Trunky.

    1. Trochaic meter is more addictive: 2 syllables with accent on the first. just like YOU-tube, FACE-book, GOO-gle, TWIT-ter, TIK-tok, SNAP-chat, RED-dit, WHATS-app, etc; there are a FEW exceptions like Insta, Messenger, Telegram… but they are the clear minority and were propelled in spite of their names. it’s part of why TEEN-age MU-tant NIN-ja TUR-tles and MIGH-ty MOR-phin POW-er RAN-gers was popular.
    2. Trunky is full of bright bouncy sounds that pop, the T and the K both hit nice, the R is exciting and powerful, the y ends it on a high timbre, it’s cute.
    3. A mastodon is an extinct lumbering beast from the ice age which is the antithesis of anything trying to break out as a hot new service. But this would allow the service to keep its pachyderm branding.
    4. While at it, change “favorite” to “trumpet” (as in trumpeting praise), again it’s trochaic (TRUM-pet) and carries less cognitive LOAD than “favoriting” which feels heavy and committed. Just because you LIKE something doesn’t mean it’s your FAVORITE thing you know? this would decrease the friction of interaction (which is GOOD).
    5. Also while at it, keep tooting as the analogue for tweeting, rename boosting to re-tooting for brand consistency, and add a bookmarking function called “Remembering” (because ELEPHANTS NEVER FORGET, right? :D)

  • A mall is a private real estate instrument built by speculators to extract rent from businesses and it’s actually rather predatory. This is fundamentally not real estate and fundamentally does not exist to extract rent, so it’s more like “what if you took a mall and removed all the mall-ness from it”.

    If malls were collectively owned by the stores that comprise them and pieces of the mall could appear and disappear at will of whoever’s participating… Is it actually even still a mall really???




  • Hmmm. Actually maybe it can be leveraged.

    There should perhaps be a default instance that it funnels everyone into but makes a “power user” option available from a drop down where they can CHOOSE an instance. Make it an opt-in thing instead of a mandatory hurdle.

    If they don’t like the way the default instance is managed (content moderation, defederation) they can think “oh wait, there’s a solution for this! Well, now that I know what I’m getting into it’s not intimidating anymore”

    Mastodon needs this too.

    Mastodon needs this ESPECIALLY.