

I think I get what it’s saying? It’s saying that while your phone isn’t directly listening to your conversations in any meaningful way they collect crazy amounts of other data on basically everyone and can piece it together in such a way that they can make some scary accurate guesses as to the kind of ads to serve you based on what their systems have gathered your interests are and where/with whom you spend your time.
I’m not entirely sure. They didn’t really seem to present much more than speculation on it.
Well yeah the AI support is just the next iteration of confusing telephone trees and long wait times. The direct hope is that they make it just convoluted enough that a chunk of people that they before would have to “waste money” serving and fixing whatever problem they had will instead just give up without opening them up to liability for denying service. Only now they can do it while hiring even fewer actual people to handle the cases that get through.