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dantheclamman to Technology@lemmy.worldEnglish • 6 days ago

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

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VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

dantheclamman to Technology@lemmy.worldEnglish • 6 days ago
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Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch
techcrunch.com
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VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
  • @Glitch@lemmy.dbzer0.com
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    43•5 days ago

    Seems like they may be hurting themselves in the long run, I hope it fails miserably

    • Lexam
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      47•5 days ago

      They don’t care about the long run.

      • dantheclammanOP
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        16•5 days ago

        Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale

        • @futatorius@lemm.ee
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          4•5 days ago

          When they bought a firm I worked at, their goal was to asset-strip the pension fund. Luckily they lost a big court case over that and were forced to repay their ill-gotten gains, though we were still worse off than we would have been because of the legal fees.

    • @ProgrammingSocks@pawb.social
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      10•5 days ago

      People with money will always find a way to run away from consequences.

    • @MonkderVierte@lemmy.ml
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      7•5 days ago

      Sure. But in the meantime, calls will get worse.

      • @Fredselfish@lemmy.world
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        10•5 days ago

        Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

        • @Lost_My_Mind@lemmy.world
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          15•5 days ago

          No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

          • @Fredselfish@lemmy.world
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            11•5 days ago

            Sears appliance repair.

            • @Lost_My_Mind@lemmy.world
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              9•5 days ago

              …that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.

              • @Fredselfish@lemmy.world
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                5•5 days ago

                Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service

      • @futatorius@lemm.ee
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        4•5 days ago

        That deters people from using call centers, which saves the firm money.

      • @taladar@sh.itjust.works
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        6•5 days ago

        True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

    • @SocialMediaRefugee@lemmy.world
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      2•4 days ago

      Odds are there will be no other options left for us and we’ll have to use them whether we like it or not.

    • @acosmichippo@lemmy.world
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      -1•5 days ago

      call centers got worse after outsourcing them overseas and we still have them.

      • @futatorius@lemm.ee
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        2•5 days ago

        “I experienced imperfect health, had herpes. So don’t complain about your cancer.”

        • @acosmichippo@lemmy.world
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          1•5 days ago

          uh, you completely missed the point. the point is we could very well be stuck with this shit because it’ll save businesses money. they don’t care if it’s worse.

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